Privacy Policy

At BNCH HOUSEHOLD SDN. BHD 202601012742 (1674840­-M) , your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect the following personal information from you:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed via secure third-party gateways)

  • Order history

  • Account login credentials (if you register an account)

When you browse our site, we may also collect:

  • Device and browser information

  • IP address

  • Cookies and usage data for analytics

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process and deliver your orders

  • To communicate order updates or promotions

  • To respond to your inquiries and provide customer support

  • To improve our website and shopping experience

  • To comply with legal and regulatory obligations

3. How Your Data Is Protected

We implement industry-standard security measures to protect your data, including:

  • Secure Sockets Layer (SSL) encryption

  • Access control and limited access to sensitive data

  • Secure third-party payment processors

We do not store your full credit card details on our servers.

4. Sharing of Personal Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Payment gateways and courier service providers (to process orders)

  • Marketing service providers (for email updates if you’ve opted in)

  • Government or legal authorities (if required by law)

All third-party service providers are required to maintain the confidentiality and security of your data.

5. Cookies and Tracking Technologies

We use cookies and tracking tools to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to disable cookies, though this may affect site functionality.

6. Your Rights

You have the right to:

  • Access and update your personal data

  • Withdraw your consent at any time

  • Request deletion of your personal data (subject to legal obligations)

To exercise these rights, contact us at [email address].

7. Changes to This Policy

We may update this policy occasionally to reflect changes in legal requirements or business operations. Any updates will be posted on this page with the date of revision.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: bnchhousehold@outlook.com
Phone: 01158741443
Address: NO 48­-02, JALAN PERMAS 11/1A, BANDAR BARU PERMAS JAYA, 81750 MASAI JOHOR